Buyer Protection

Your purchases are protected with our comprehensive buyer protection program

With Budna's buyer protection, you may get all or part of your money back if the item is not delivered or significantly differs from the description. You shop second hand with the same security as when buying new.

What is Buyer Protection?

Buyer Protection is Budna's own protection programme for eligible purchases. If something goes wrong with your purchase, it can cover you subject to the conditions and caps set out in the Payment Terms, giving you extra confidence when shopping on our platform.

Protection for Non-Delivery

Get your money back if the item is never delivered to you

Protection for Damaged Items

Coverage when the item arrives damaged or significantly different from the description

Coverage Details

What is Covered?

Items that are never delivered
Items that arrive significantly damaged
Items that don't match the seller's description
Items that are counterfeit or fake

What is Not Covered?

Items damaged during shipping due to improper packaging
Disputes about item condition that could have been verified before purchase

How to File a Claim

Filing a claim is simple and straightforward. Follow these steps to get your issue resolved quickly.

Report the Problem

Go to your orders and click 'Report Problem' for the affected item

Provide Details

Upload photos and describe the issue with your purchase

Get Resolution

Our team aims to review your claim within 3-5 business days. If it is approved, the refund is initiated to your original payment method; how quickly it arrives depends on the payment method and your bank

Frequently Asked Questions

How long do I have to file a claim?

You have 30 days from payment to file a claim through our Buyer Protection programme, in line with the Payment Terms.

Is buyer protection mandatory?

Yes, on every purchase from a private seller, whatever the price. On a purchase from a business seller it is optional: you choose before you pay whether to add it, because consumers already have statutory rights against business sellers.

What if I already have buyer protection from my payment method?

Our buyer protection works alongside any existing protections from your payment method, providing you with additional security.

Need Help?

Get help with your account, auctions, or payments

support@budna.se