Shipping and Pickup

1.1 The purchase agreement is made directly between the buyer and the seller, and Budna is not a party to it (see Payment Terms).

1.2 Depending on the delivery method the buyer has chosen, the seller packs the item and hands it in to the carrier, sends it in the seller’s own way, or hands it over at pickup.

1.3 The buyer chooses the delivery method, keeps the delivery address on Budna correct, and collects the parcel or receives the item.

1.4 For parcels through Budna, shipping is booked through Budna under Budna’s agreements with the carriers. The shipping label is downloaded in Budna, and tracking is shown on the order.

1.5 Nothing in this document limits a buyer’s mandatory statutory rights when buying from a business seller (see Buyer Rules).

2.1 A listing offers one or more of these delivery methods: a parcel through Budna to a service point (section 3), where the seller has entered the package size and weight; shipping arranged by the seller (section 4), where the seller has set a shipping price and this delivery method is available on Budna; and pickup (section 5), where the seller allows it. An active listing must offer at least one of them.

2.2 The buyer chooses the delivery method on the order before paying. For a parcel through Budna and for shipping arranged by the seller, one of the buyer’s saved addresses on Budna is used as the delivery address.

2.3 Once payment has started, the delivery method, shipping price, and delivery address can no longer be changed.

2.4 If the carriers are temporarily unable to accept bookings, no parcel options are shown. Other delivery methods offered by the listing can still be chosen.

2.5 When an order is part of a combined-shipping request, the delivery method is chosen for the whole parcel (section 6).

3.1 Parcels through Budna are sent with DSV or PostNord. Checkout shows those of these carriers that can currently accept bookings. If the seller has named in the listing the carriers the seller ships with, only those are offered.

3.2 The parcel is sent to a service point that the buyer chooses from those the carrier offers for the delivery address. Home delivery is not offered.

3.3 For parcels within Sweden, the shipping price is calculated from Budna’s agreements with the carriers (13.1).

3.4 The seller enters the package size and weight in the listing. The sizes are small (up to 1 kg), medium (up to 5 kg), large (up to 10 kg), and extra large (up to 20 kg), and the weight may not exceed the limit for the chosen size.

3.5 The shipping price is shown at checkout before payment (section 13).

3.6 Once the order has been paid, the seller books the parcel and downloads the shipping label in Budna. The booking is based on the paid order: the carrier, service point, delivery address, package size, and weight cannot be changed when booking. The seller then hands the parcel in to the carrier.

3.7 Tracking is updated automatically with the carrier’s events. The order is shown as shipped when the carrier first registers the parcel, and as delivered when the carrier reports the parcel as delivered.

4.1 This delivery method is offered where it is available on Budna and the seller has set a shipping price in the listing. A shipping price of zero means free shipping.

4.2 The seller decides how to send the item and sends it to the delivery address on the order. Budna does not book the shipment and has no tracking information for it.

4.3 Once the order has been paid and the item has been sent, the seller marks the order as shipped in Budna.

4.4 The item counts as delivered when the buyer confirms delivery in Budna. If the buyer does not confirm, the item counts as delivered automatically 14 days after the seller marked it as shipped. This does not happen while a dispute, a refund, a withdrawal request, or a hold on the payment is open for the order, or if the seller’s account is closed or being closed.

4.5 A buyer who has not received the item should open a dispute before the 14 days have passed (section 9).

5.1 Pickup is offered where the seller allows it in the listing. Pickup has no shipping cost.

5.2 The buyer and the seller agree on a time and place, for example in messages on Budna.

5.3 The item must be paid for on Budna before the handover; only a paid order can be confirmed at pickup. Payment in cash or in any other way outside Budna is not covered by Budna’s protection.

5.4 At the handover, the seller shows a single-use code (a QR code) in Budna. The buyer scans the code and confirms in Budna that the item has been received. The seller can create a new code or revoke the code.

5.5 The buyer’s confirmation counts as delivery. When buying from a private seller, the payment is released for payout to the seller as soon as the handover has been confirmed, so the buyer should inspect the item before confirming. When buying from a business seller, the payment is released 14 days after the confirmation.

5.6 The handover cannot be confirmed while a dispute, a refund, a withdrawal request, or a hold on the payment exists for the order.

6.1 A buyer with between 2 and 25 unpaid orders from the same seller can send a combined-shipping request, asking the seller to send the items together in one parcel. The orders must be in the same currency, every listing must allow combined shipping, and, if the seller has named carriers in the listings, the listings must have at least one carrier in common. A buyer with outstanding fees cannot send a combined-shipping request (see Payment Terms).

6.2 If the seller’s saved shipping rules cover all the items, the request is answered immediately. Otherwise, the seller has 48 hours to confirm the parcel or decline the request. If the seller does not answer within that time, the request ends and the orders are not combined, unless the buyer has already chosen pickup for the whole parcel (6.3).

6.3 The buyer chooses the delivery method for the whole parcel. A parcel through Budna and shipping arranged by the seller can be chosen once the seller has confirmed the parcel; pickup can be chosen straight away if every listing allows pickup. The buyer pays for the items, the shipping, and any fees in a single payment, no later than 72 hours after the request was sent. The parcel has one shipping price and, where it is shipped, is sent as one shipment.

6.4 The Buyer Protection fee is calculated separately for each order in the parcel to which Buyer Protection applies (see Payment Terms).

6.5 A combined-shipping request follows the Buy Now reservation rules: if it is not paid in time, no fee is charged automatically for the Buy Now reservations in it, and the request counts as at most one abandoned reservation, however many orders it includes (see Payment Terms). An auction win, accepted offer or binding Buy Now purchase included in the request keeps its own payment deadlines, which the request does not extend, and remains subject to the rules for unpaid auction wins, accepted offers and binding Buy Now purchases, including the rules on the non-payment fee and the buyer cancellation fee.

7.1 How long the buyer has to pay depends on how the order was created: a binding Buy Now purchase (confirmed by the buyer before paying), a Buy Now reservation (where the order is only created when the buyer starts paying), an auction win, an accepted offer, or a combined-shipping request. The deadlines and what applies when payment is not made are set out in the Payment Terms, including the rules for unpaid auction wins, accepted offers and binding Buy Now purchases and for abandoned reservations.

7.2 Delivery cannot start before the order is paid: a parcel through Budna can be booked, an order with shipping arranged by the seller can be marked as shipped, and a pickup can be confirmed only once payment has been made.

8.1 An item counts as delivered: for a parcel through Budna, when the carrier reports the parcel as delivered; for shipping arranged by the seller, when the buyer confirms delivery or automatically under 4.4; and for pickup, when the buyer confirms the handover under 5.4.

8.2 When buying from a private seller, the payment is released for payout to the seller 36 hours after delivery where the item was shipped, and when the handover is confirmed where the item was picked up.

8.3 When buying from a business seller, the payment is released for payout 14 days after delivery or handover.

8.4 The payout is postponed for as long as a dispute, a refund, a withdrawal request, or a hold on the payment is open for the order. The payout itself is made by the Payment Partner under the Payment Terms.

9.1 If an item does not arrive, arrives damaged, or does not match the listing, the buyer can open a dispute on the order. A dispute can be opened until the payout to the seller has started (section 8). After that, the matter can no longer be raised as a dispute in Budna, but the buyer can contact Budna Customer Support.

9.2 An open dispute postpones the payout to the seller (8.4) and prevents a shipment arranged by the seller from counting as delivered automatically (4.4).

9.3 If the carrier reports that a parcel has been returned or could not be delivered, that event does not by itself trigger any automatic action: the order is not cancelled and no refund is made. The buyer or the seller should then open a dispute or contact Budna Customer Support.

10.1 The seller must send or hand over the item without undue delay after the order has been paid, using the delivery method the buyer chose and to the delivery address or service point shown on the order (see Budna Rules).

10.2 For consumer purchases from a business seller, the item must be delivered without undue delay and no later than 30 days after the contract is concluded, unless otherwise expressly agreed. The buyer’s rights in the event of late delivery are set out in the Buyer Rules.

10.3 Budna does not automatically cancel a paid order or refund the buyer solely because the item has not been sent or handed over. A buyer whose item is not sent or handed over can open a dispute (section 9).

11.1 The statutory right of withdrawal applies when a consumer buys from a business seller (see Buyer Rules). Purchases from private sellers are not covered by a right of withdrawal; problems with such purchases are handled through a dispute (section 9).

11.2 In Budna, the right of withdrawal can be exercised from the time delivery or handover has been recorded until 14 days have passed from that time (8.3). The buyer can also notify the seller in another clear way, for example using the model withdrawal form.

11.3 The buyer sends the item back and enters the return tracking number in Budna. Once the seller has confirmed in Budna that the return has arrived, the refund to the buyer is started through the Payment Partner.

11.4 Budna does not create return labels in this process; the buyer arranges the return shipment.

11.5 If the item was part of combined shipping, the shared shipping cost for the parcel is not refunded.

12.1 The delivery address is taken from the buyer’s saved addresses on Budna and must include a street address, postal code, and city. The buyer is responsible for the address being correct.

12.2 The seller sees the buyer’s name and delivery address on the order.

12.3 When a parcel through Budna is booked, Budna gives the carrier the following details: the buyer’s name on Budna, delivery address, and chosen service point; the buyer’s email address and, if the account has one, phone number; and the seller’s name on Budna and sender address.

12.4 The seller’s sender address is not shown to the buyer in the shipment details.

12.5 The shipping label can only be downloaded by the seller.

12.6 How Budna processes personal data is described in the Privacy Policy.

13.1 For a parcel through Budna within Sweden, the price is made up of the carrier’s contract price for the package size, including any fuel surcharge, plus Budna’s shipping fee, plus VAT, rounded up to whole kronor. The shipping price for a parcel through Budna is shown at checkout before payment.

13.2 The buyer pays the shipping for a parcel through Budna. That part of the payment goes to Budna, which books the shipment with the carrier, and is not paid out to the seller.

13.3 For shipping arranged by the seller, the seller sets the shipping price. The buyer’s payment for shipping is paid out to the seller together with the payment for the item.

13.4 Pickup has no shipping cost.

13.5 For combined shipping, one shipping price is paid for the whole parcel (section 6).

13.6 The Buyer Protection fee and other fees are charged in addition to shipping and are set out in the Payment Terms.

If you have questions, contact us at the address below.